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FAQ
Small or big questions we have encountered either about our products or the processes we follow. We answer them quickly and if you still have a question, don't hesitate to send us a message!
What kind of materials do we use?
All our lampshades are handmade and made with special attention to detail. We select fabrics ourselves, from specialist shops, based on texture, quality and how they affect the light. You'll find materials that offer diffused, soft lighting, but also others that create more contrast and shading.
Some of the bases we have are handmade and unique, made in collaboration with Greek ceramists. Others are more basic, for a more neutral and timeless effect. In any case, it is clearly stated in the description if it is handmade.
Are all fabrics available at all times?
Not necessarily. Many of the fabrics we use are limited in availability. Some designs may go out of stock and not be re-circulated, as we choose small quantities to keep our collection fresh and special.
What Light bulb socket have our lamps?
Our lamps use E27 socket, the most common size for house lamps. If you need a lamp with a E14 socket, you can easily adjust your lamp by using a light source with a adapter from E27 socket to E14 socket, ensuring full compatibility and functionality.
How long does it take to complete an order?
As all our products are handmade and made with care, the processing time of the order is 5-10 working days. This time helps us to carefully create and prepare your product, ensuring the quality and uniqueness that characterizes us.
Thank you for your patience and your trust in our handmade products!
Which payment methods do we support?
In our store you can complete your purchase in two easy and safe ways:
Direct bank transfer on our account
Payment by card (Visa, Mastercard, etc.) via Viva.
Choose the way that suits you and make your purchase simply and quickly!
How do we ship our products?
For deliveries in Attica, whenever we have time and possibility, we personally undertake the transportation of your products, in order to ensure careful delivery. The delivery time in Attica is usually 3-5 working days.
If we can't, we work with a reliable partner who takes care of the transport with the same respect and care.
For shipments to the rest of Greece, we use experienced transport companies to ensure that your handmade lamps will always arrive correctly and safely at their destination. The shipping time to the rest of Greece is 5-10 working days.
Careful packaging and reliability in shipments is our main priority.
Can I return a product?
If you need to return a product, please follow the steps below to make the process go smoothly:
The product must be returned in its original state, with all tags and original packaging, no marks or damage.
The return must be made within 14 days from the delivery of the product.
It is necessary to have completed the return form that you will find here.
Please contact us before you send the productso that we can guide you properly.
If the product was received with a bump or damage, it would be good to take a photo upon delivery to obtain evidence and facilitate resolution.
The care and safety of our products is a priority, and we want to ensure the best experience for you.
